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FAQs
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HOW MUCH WILL IT COST MY BUSINESS?The cost of accepting credit cards varies. We can set you up so the cost of accepting credit cards is almost zero with our Cash Discount Program. If not doing Cash Discounting, you will be responsible for interchange fees and assessments, processing, card network fees and depending on the solution being offered other fees may apply. Our fee schedule is fully transparent, with NO HIDDEN FEES!
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WHAT CARDS CAN I ACCEPT?Your business can expect to accept all magnetic stripe cards, EMV Chip Cards, RFID (Radio Frequency) Cards, and eWallets. All major credit card brands can be processed, as well as fleet cards and gift & loyalty cards.
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HOW LONG DOES IT TAKE TO BEGIN ACCEPTING PAYMENTS?Depending on the type of business, the type of processing solution, and type of equipment, some accounts can be set up within hours while equipment being shipped may take a couple of business days. Integration methods for Point of Sale solutions may take longer, depending on the installer.
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WHEN WILL I RECEIVE MY FUNDS?In most cases, funds are deposited into your account the next day. In any case, deposits are made by ACH every day the Federal Reserve is open to transfer funds if there are transactions to deposit.
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CAN I DEPOSIT INTO MY OWN BANK?Yes, we bank agnostic.
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WHO DO I CALL WITH QUESTIONS?You will have access to U.S. based customer service 24/7/365.
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CAN I HAVE SOMEONE TRAIN ME ON THE TECHNOLOGY?Every client will receive onsite training whenever possible.
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WHAT IF I NEED TO TERMINATE MY AGREEMENT?Our processing agreements are month to month, and there are no early termination fees! We feel you should have the flexibility to manage your business without the constraints of being “locked in”. We are confident in our ability to provide you quality, cost-effective service, but if for any reason you are not satisfied, you may terminate our agreement at any time without penalty.
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CAN MY COMPANY OFFER THE CASH DISCOUNT PROGRAM?Yes! Our Cash Discount Program is available in all 50 states.
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HOW QUICKLY CAN I GET SET UP WITH ALLPAY?We can get you up and running within 2-3 business days. To make the switch to ALLPAY, we will need the following information: • Signed application from the business owner or an authorized representative. • Proof of the associated business bank account (Ex. Voided check) • Proof of your entity (Ex. Recent tax return, copy of FEIN document) • Previous processing statements are helpful • Additional information on a case-by-case basis
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HOW IS ALLPAY DIFFERENT THAN OTHER PAYMENT PROCESSORS?At ALLPAY, we pride ourselves in our transparency and honesty. We believe in earning our client’s business every day, which is why we do not have long-term contracts, annual fees, monthly minimums or hidden fees. We provide merchants with world-class support, smooth installations and excellent customer service.
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CAN I USE MY POS SYSTEM WITH ALLPAY?ALLPAY is compatible with 1,000s of POS systems, so there is a good chance yours can be quickly integrated. We also work with several POS companies and can help find the right system for your needs.
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DOES ALLPAY OFFER MOBILE AND ONLINE PAYMENT SOLUTIONS?Yes! We offer mobile options that allow you to accept payments on the go, including contactless payments from Apple Pay and Google Pay. We also offer solutions so your business can accept payments online. With ALLPAY, you can sync your in-store, mobile, and online sales together.
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HAVE ADDITIONAL QUESTIONS?Reach out and I’d be happy to help answer your questions about all things merchant services!
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